Frequently asked questions
What is the warranty and how does follow-up work?
The manufacturer’s commercial warranty lasts one year from receipt: free repair or replacement for performance or functional defects under normal use, under its terms. For a Bulldog purchase, contact us for follow-up. For a direct purchase, contact the manufacturer for its commercial warranty. Applicable legal warranties are additional and are not limited to one year.
After-sales service
For a local purchase, email infobulldogcamper@gmail.com with your order reference, a description and photos of the issue. For a direct purchase, the customer handles the one-year warranty follow-up directly with their sales representative at the manufacturer, even if Bulldog performed the installation.
Manufacturer refund conditions
In its commercial policy, the manufacturer states that refunds are not granted in the following situations:
- Normal wear and tear from regular use.
- Minor scratches or discoloration that do not affect camper functionality.
- The product has been forcibly repaired or modified by the user.
- Damage or discoloration caused by misuse, abuse or improper storage.
Long-term parts and accessories support
The manufacturer advertises lifetime paid support for purchasing spare parts, accessories and maintenance supplies. This is a paid supply service, not a free lifetime warranty; prices, availability and terms must be confirmed with the manufacturer.
These commercial terms do not limit legal warranties, statutory refund rights or other legal remedies. For a product sold by Bulldog, you may contact Bulldog to exercise your legal warranty rights.